Q&A

1) I want to buy a cnc router,what suggestion can you give?

  For small size,we have 300*400mm, 400*400mm, 600*900mm; for bigger size,we have 1200*1200mm, 1200*2400mm, 1300*2500mm and so on. Customization is also ok. Please tell me:

what material do you process?  

What's the size of your material?

 

2) If machine have any problem after I receive it, how can I do ? 

Free parts will be sent to you within warranty time, and there is technical 

support from our professional engineer. Our after-sales staff can come to your workshop if the problem still can not be fixed.

 

3)I never use this kind of machine before, is it easy to learn?

User-friendly English manual and operation video will be sent together with 

the machine. If there is still any question, we can talk through phone or Skype.

Moreover, you could come to our factory to learn how to use it before 

shipment. Our technician will give you professional guidance.

 

4).How long can the machine be finished?

Normal, it would be 7-10 days; For non-normal machines or special machines according the client will be within 20 days.

 

5).Could you help me to arrange the shipment?

Of cause, we can offer our client FOB,CFR or CIF price,even EXW price. If 

possible we can help to arrange the shipment

6) Have you exported to our country?

 We have been in this field for 10 years,we have CE,CO,ISO certificates,have exported to Europe,South America,Arab,Asia,Russia,Spain,Australia and others .

7). Are you a factory or trading company?

Answer : We are the manufacturer . as only the machine made by ourself ,quality can be trusted,  and most important thing is we can do better serivce after sales. we know how to fix the problem in each parts easliy. so welcome to visit to our factory.

8)how should i pay for my order ? what is the procession of this purchase ?

 

  Answer: we accept TT by bank.  you can do 30% prepayment at first, then we will start to make production.  when the machine is ready , we will take pictures to you, and then you can do the ballance.  after we got your payment. i will send the machine to you.

9)How do you package to ensure the safety of the machine?

We will use the waterproof plastic to pack, and then use a standard wooden packaging.

 

10)how about your service after sales ?  can your engineer speak fluent english ?

 we offer the service from you got the machine,  including how to install the machine, how to use machine. how to let machine work. and so on.  usually we will teach you how to do by email or by skype .  our engineer has many years of experience for cnc machine service .  he can speak very good english , so he can slove the problem in short time.